FAQs

HOW TO PLACE AN ORDER?

After you have completed adding items to your shopping cart, simply click on the "Check Out" button located on the Shopping Bag page, and we will provide you with step-by-step instructions to complete the checkout process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :) We offer international shipping options too! For more information on shipping check out our shipping page.

CAN I CANCEL AN ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

How long until I see relief?

Instantly! Our belt offers immediate relief from discomfort as soon as you start using it. By using it regularly for two weeks, you can enjoy long-lasting benefits that will stay with you for a lifetime.

Wiil wearing the belt weaken my muscles?

The Solvmulaâ„¢ Belt will not have the same effect on your muscles as a lumbar corset brace, which is designed to compensate for your core muscles. If worn for extended periods, a lumbar corset brace can cause muscle weakness and increase your risk of back injury, including disk bulges and muscle strains.


The Solvmulaâ„¢ Belt doesn't act as a replacement for any muscles; instead, it supports the SI Joints, enabling the ligaments to return to their standard tension.


So you can wear it for weeks, or months without worrying about atrophy.

Where can I find the instructions?

The instructions are included in your package, but you can also download an electronic version here.  

How long should I wear the Solvmulaâ„¢ Belt for in a day?

The Solvmulaâ„¢ Belt can be worn for extended periods, which can be customized based on individual needs. Users can start wearing it for a few hours as soon as they experience pain and gradually increase the duration if required. The belt has been designed for versatility and can be worn during sleep or physical activity as needed.

Is the Solvmulaâ„¢ Belt washable?

Please hand wash the Solvmulaâ„¢ Belt, to guarantee the materials will not be damaged and to assure a long life of the belt.

What if it doesn't work for me?

Our product includes a 30-day risk-free guarantee. We are highly confident that you will experience relief from your back pain, but if for any reason you do not, please e-mail us at support@solvmula.com.

How tight should I wear the Solvmulaâ„¢ Belt?

You need to tighten the Solvmulaâ„¢ Belt so it feels firm but comfortable. If you don't feel any improvements after the first few hours of wearing it, you can tighten it further.

How should I wear the Solvmulaâ„¢ Belt? Should it be placed across my hip bones or in the hip-dip area below them?

The Solvmulaâ„¢ Belt should be worn on your hip (under your waist). Here is a little tip on how to wear the Solvmulaâ„¢ Belt: lift one leg and locate the front leg crease, align the bottom edge of the belt with that crease.

 

Can you wear the Solvmulaâ„¢ Belt while pregnant?

The Solvmulaâ„¢ Belt has been developed to provide support to pregnant women. It has been found to alleviate sciatic and SI joint pain, which many women experience during and after pregnancy. By wearing the Solvmulaâ„¢ Belt, SI joint pain caused by loosened pelvic joints can be prevented.

Can you wear the Solvmulaâ„¢ Belt while doing sports? (Gym, Martial Arts, Basketball...)

Yes, the Solvmulaâ„¢ Belt has been specifically designed to be worn during physical activity too, thanks to the breathable neoprene for sweat resistance and the anti-slip silicone strips to prevent slipping while doing any type of movement.